Refund policy

At Tucker Keating, we strive to provide high-quality golf apparel that meets your expectations. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds under the following policy:

1. Eligibility for Returns

• Items must be returned within 30 days of the purchase date.

• Products must be unused, unworn, and in their original condition, with tags attached and in original packaging.

• Proof of purchase (order confirmation or receipt) is required.

• Items marked as final sale or customized/personalized products are not eligible for return or refund.

2. Return Process

• To initiate a return, visit tuckerkeating.com and go to the Return Portal. 

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your return.

3. Refunds

• Approved refunds will be processed within 7-10 business days to the original payment method.

• Shipping fees are non-refundable unless the return is due to a defect or order error.

• If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider before contacting us.

4. Exchanges

• We offer exchanges for size or color within 30 days of purchase.

• If the desired item is unavailable, a refund or store credit will be issued.

• Exchanges follow the same return eligibility guidelines.

5. Damaged or Defective Items

• If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos of the issue.

• We will arrange for a replacement or full refund at no additional cost.

6. Gift Returns

• If you received an item as a gift and wish to return it, we can issue store credit or exchange it for another product.

• A gift receipt or order number is required for processing.

For any questions or concerns, feel free to reach out to our support team at tuckerkeating.com.